Terms & Conditions

General Terms and Conditions of Lionstep AG for Customers

Lionstep (hereinafter also referred to as “Application”) is an online platform providing a tool to support the search for matching applicants and applicant selection process. Through the Application, Customers can publish job vacancies and receive selected applications. Lionstep will also independently submit to the Customer anonymised profiles of matching candidates that have not applied for the vacancy, sourcing them from its database of professionals.

1. Scope

1.1 The scope of the contract regulated by these Terms and Conditions (hereinafter referred to as “T&C” or “Agreement”) is the provision of the above-mentioned Services by Lionstep. In particular, Lionstep shall grant access to the Application to the Client and provide a selection of Candidates matching the Customer’s job-descriptions.

1.2 The Customer shall qualify as individual or legal entity acting as a professional recruiter or employer, interested in finding candidates matching one or more job postings. These T&C expressly do not apply to job-seekers. These T&C in connection with the price list and/or other agreements between the Parties done in writing – if any, regulate all contractual relationship between Lionstep and the Customer. Conditions of contract provided by the Customer do not apply, unless Lionstep explicitly consents to them in writing.

2. Closing of the Contract

2.1 Upon request submitted by the Customer via the website or offline, Lionstep shall provide the Customer with an individual Offer entirely regulated by these T&C as far as not otherwise stated. These T&C shall be attached to the Offer. The Offer shall be valid until the deadline specified therein.

2.2 The contract is closed when Lionstep receives an Acceptance of the Offer, bearing a date. If the Acceptance bears modifications or is received after the deadline elapsed, it shall constitute a new Offer that Lionstep is free to accept expressly or tacitly by starting the provision of services.

2.3 The Customer’s rights and obligations under this contract may not be transferred to third parties without Lionstep’s prior consent in writing.

2.4 The Customer accepts that Lionstep shall not be bound to non – compete agreements.

3. Registration and Credit based Services

3.1 Together with a Lionstep Customer Success Manager, Customers can register to the Application creating a Business account. Unless otherwise specified or displayed, information provided in the personal Business account shall be public and visible to all Lionstep users. In order to complete registration, Customers shall provide their full contact details.

3.2 Upon registration, Customers have free access to the Application.

3.3 Lionstep will commence the search for matching applicants with a first Search Run and shall provide Customers with a LIST of anonymised profiles of Candidates matching the Customer’s vacancy description, tapping into its database of it- professionals, who have created a personal account on Lionstep or their anonymised has been sourced via publicly available information platforms . 


3.5 Lionstep shall validate the LIST, i.e. check whether the Candidates are a) interested in the specific job offer, b) within the applicable salary range and c) willing to be interviewed by the Customer. Candidates satisfying said conditions shall be deemed validated. Before initiating the validation process, the Customer shall inform Lionstep about whether it is intended to share the Candidate’s full details with third parties, such as potential employers in case the Customer acts a recruiter. 


The Customer acknowledges and accepts that Candidates shall always be free to deny their consent to validation or to transfer of data to third parties. In such cases, Lionstep will not be able to provide their details to Customers and no Credits will be booked.

3.6 The Customer will then receive the full details of validated Candidates, as long as Credits are available on the Customer’s account (see sec. 4). Lionstep shall provide full detail profiles of LIST – Candidates based on the chronological order in which the Candidates’ consent pursuant to sec. 3.5 is received. The provision of full detail profiles shall be stopped as soon as no more Credits are available on the Customer’s account. Validated Candidates’ profiles not provided because the Customer runs out of Credits, shall therefore not be considered less relevant to the job description. As soon as further Credits are purchased, the described process will be resumed. 


In addition, Customers shall have unlimited access to in – system communication tools.

3.7 Additional support services may be included according to what specified at the following section.

4. Prices, Credits and Support Services

4.1 The pricing model is based on the amount of validated Candidates and Search Runs conducted for the customer. In order to access the Services described at sec. 3, Customers have to purchase Credits. For each validated Candidate provided to the Customers pursuant to sec. 3.5 and 3.6, one Credit shall be deducted from the Customer’s account. Credits shall be deducted as soon as the validated Candidates’ full details are provided to the Customer, without regards to further developments lying outside of Liontep’s control, including but not limited to whether an interview actually takes place, whether the Candidate is chosen and employed etc.

4.2 Credit-Packages and services can be purchased according to the options available on: www. lionstep.com/pricing. The price can be subject to a price difference due to the geographical location of the Customer.

4.3 Community Support Services give access to the Q&A section on the website and to a live-chat support with guaranteed reply within 24 hours.

4.4 Payments are done in advance. Credits must be used within one year from purchase, after which they will expire.

4.5 Customers having no Credits on their account shall maintain access to the Services specified at 3.2. For all other Services, Credits must be purchased and used as described above.

5. Duty to cooperate

5.1 In order to allow Lionstep to perform its Services according to the contract, the Customer acknowledges and accepts to cooperate creating accurate, complete and always updated vacancy postings and replying to applicants without undue delay.

5.2 This includes the duty to inform Lionstep without undue delay if any circumstance or information becomes outdated, in case the Customer has no direct control over it and is therefore not able to intervene autonomously.

6. Customer’s liability for content

6.1 The Customer bears exclusive liability for all content uploaded to the Application and commits to indemnify Lionstep and hold Lionstep harmless against any whatsoever claim asserted by third parties in connection with content uploaded to the Application at first demand.

6.2 In particular, the Customer guarantees that content uploaded to the Application or handed over to Lionstep for publication does not infringe any third-party rights, including but not limited to copyrights, trademark or patent, personality rights.

6.3 Furthermore, the Customer guarantees that content uploaded is always truthful, correct and updated and bears no hidden or illegal burdens for Candidates. In particular, the Customer shall undertake to make clear, whether the open position published is addressed to freelances or employees and shall refrain from publishing whatsoever content not directly linked or functional to the job posting – in particular promotional content – that may unduly influence Candidates.

6.4 Whenever claims are asserted by third parties against Customers in connection with content uploaded and/or published on the Application, Customers shall inform Lionstep immediately about this circumstance and hold Lionstep harmless from any whatsoever claim asserted against Lionstep on the same grounds.

6.5 Lionstep shall moderate content uploaded to the Application actively and reserves the right to remove or prevent the publication of content infringing legal provisions. Lionstep shall also remove content or prevent its publication whenever requested to do so by authorities or the Customer, as well as whenever the Customer fails to comply with its obligations under this contract.

6.6 In all afore – mentioned cases the Customer’s payment obligation under this contract remains unaffected.

7. Intellectual property and Privacy rights

7.1 All materials, contents, layouts and databases available on the Application, including the Application itself, are subject to Lionstep’s exclusive intellectual property rights. Unless otherwise specified, Customers do not acquire any right to use Lionstep’s intellectual property.

7.2 Lionstep operates in respect of applicable data protection legislation, in particular the Swiss Federal Act on Data Protection and the General Data Protection Regulation of the EU. Please check Lionstep’s Privacy Policy available online.

7.3 In addition to that, the Data Processing Agreement attached to these T&C forms integrating part of the contractual agreement between the parties.

8. Limitations of liability

8.1 Within the limits of applicable law, in the performance of this contract Lionstep shall not be liable for simple or medium negligence. Liability for the fact of associates, delegates and employees is excluded. Liability for consequential damages or loss of profit is always excluded.

8.2 In no case shall Lionstep be held liable for damages exceeding the total value of fees paid by the Customer to Lionstep within the last 12 or less months of Service before the damage occurred.

8.3 Lionstep commits to make available the Application and Services described at sec. 3 and 4 according to the information and materials provided by the Customer. However, Lionstep bears no liability for providing details of a specific Candidate or for providing such Candidate the Customer will decide to work with.

8.4 Lionstep undertakes to provide its Services observing the highest possible quality and diligence standards. However, in case of force majeure, including but not limited to temporary interruptions of service due to technical problems, Lionstep shall bear no liability.

8.5 Furthermore, Lionstep shall not be liable for damages of any kind occurring due to an improper or abusive use of the Application, including but not limited to any infringement of the Application’s ToS, by Customers or third parties and reserves all right to compensation resulting thereof.

8.6 Customers qualifying as recruiters are exclusively liable for their own compliancy with possibly applicable employment agency regulations. Such Customers accept to provide a copy of their valid employment agency license – if applicable – to Lionstep, if requested to do so.

9. Confidentiality

9.1 The Parties shall treat all information delivered or exchanged in execution of this contract in a confidential manner, whenever their confidential character is expressly stated or otherwise results from the circumstances.

9.2 In particular, Customers shall observe strict confidentiality with respect to the information acquired about all Candidates, especially whenever they are not going to enter contractual agreements with them.

9.3 The duty of confidentiality remains unaffected after the contract with Lionstep has expired.

10. Termination

10.1 The contract is closed for an unlimited period of time. Both parties have a right to terminate the contract with a 3-months– notice. The right to terminate the contract for cause, including but not limited to serious breaches of this contract, remains unaffected.

10.2 In case Lionstep exerts its ordinary right to terminate the contract, the Customer’s unused Credits shall be refunded.

10.3 Notices of termination shall be done in writing and submitted via standard mail to the other party. In case the contract is terminated, Customers shall have no more access to the Application and valid credits will not be refunded.

11. Miscellaneous

11.1 Amendments and additions to these T&C, the Privacy Policy and/or to any other agreement closed by the Parties must be done in writing. The same applies for repealing the requirement for written form.

11.2 Lionstep reserves the right to terminate the contract without notice in case of breach of contract by the Customer and for cause. In both cases, Lionstep reserves the right to claim damages against the Customer.

11.3 Should any of the provisions of these T&C be deemed invalid or unenforceable, the remaining provisions shall stay unaffected. The Parties shall undertake their best effort to replace the invalid or unenforceable provision by the valid and enforceable provision serving the contractual scope at best.

11.4 This Agreement is regulated by Swiss law. Venue of jurisdiction is Zurich.